Have a Question?
Find the Answer Below
Contact Us
Email us 24/7
Send us a note (no returns)
Our address
Account and Communication
Click the link below to go to the account page to create an account. Enter your information and follow instructions in email to complete your account setup.
You can reset your password by going to the login page and clicking "Forgot Your Password?". You will be prompted to submit your email address. Once submitted, you will receive follow up instructions by email to reset your password.
Click here to reset your password.
If you need to change your account name or account email address, please get in touch with [email protected]. To change your shipping address, please log in to your account and click on Account > My Account > View Addresses.
Orders and Shipping
After placing an order on our website, you will reach the Thank You page with your order number. Shortly thereafter, you will receive an order confirmation email, which also includes your order number.
To locate the order number for a pending on our website:
- Log in.
- Go to the "My Account" page.
- Scroll down to "Order History".
- You will see the list of all your orders.
To track your package, you can log in to your account to view your order history. Once your package has shipped, a tracking number will also be provided to you through email.
We are so sorry that your order did not arrive to you by the "approximate ship date" associated with your order. The "approximate ship date" is our best estimate as to when your package will arrive.
We suggest contacting the postal carrier responsible for delivering your package.
If your order hasn’t been picked and packed yet, we may be able to accommodate changes. However, shipping charges and certain modifications may not be adjustable once the order is processed.
Sorry, we don't offer in-person pick-ups. All orders are processed and shipped from our contracted 3rd party distribution centers.
If you just placed your order, please e-mail us at [email protected] as soon as you can with your order number and request the shipping address update. Once your order status has been processed, we have a tiny window in which we can make the change. Please keep in mind that once an order has been placed and is in process, we may not be able to update the delivery address.
We strive to ship in-stock orders within 24 business hours, excluding weekends and holidays. During periods of high order volume, shipping may take longer.
Yes, we do offer free U.S shipping . Read more about shipping policy here.
Smaller paintings cannot be as detailed due to the nature of this type of art. Read more here.
Returns, Refunds, and Cancellations
You can read about our return policy here.
Simply a quick message to [email protected] letting us know to expect your return and we'll take care of the rest for you.
Your refund will be issued back to your card the day we receive your return.
Unfortunately, we don't accept returns for used items.
Yes, you must initiate your return no later than 30 days after receiving your order.
Product Issues and Support
If your adhesive loses its stickiness, you can try the following options:
- Gently clean the adhesive area with a damp cloth or baby wipe to remove any dust or debris.
- Carefully heat the area using a blow dryer on a high heat/low air volume setting to restore the adhesive's pliability.
When you e-mail us, the information is submitted to our customer service department.
Cases are addressed by our Customer Service agents individually- case by case and you are guaranteed to receive a response within 24 hours.
Please refrain from sending multiple emails regarding the same issue as this duplication will cause us to create multiple cases for the same issue.
Diamond Painting WHAT IS DIAMOND PAINTI
- Your diamond painting kit will include a canvas, diamond applicator (pen), wax and tray. Remove all of the items from the package.
- Lay out the canvas on a clean, flat surface. You will notice that printed directly on the canvas is a chart with your diamonds that are labeled with a number that corresponds to a symbol. You will need to match the corresponding color of diamonds to the symbols and place them on the canvas accordingly.
- Choose a single color diamond to get started with. Pour a small amount of diamonds in the tray. If you hold it at a slight angle and gently shake it back and forth the diamonds will settle right side up so they are facing the correct way to pick them up with the applicator.
- Peel back a small section of the plastic film to work on at one time. It's best and easiest to work on a small section at a time. It is important to keep the canvas covered when you aren't working on it.
- A pink square that comes with the kit is the wax. Peel back the clear plastic on the wax, and dip the tip of the applicator to fill it with wax.
- You can then pick up the diamonds as they will easily stick to the tip of the applicator. Once picked up, carefully press the diamond onto its corresponding symbol on the canvas.
- Always remember to add a little bit more wax if the pen seems like it doesn't pick up the diamonds anymore.
- Repeat the process until you are done!
If your diamonds have static, you can try the following solutions:1. Place the diamond bags in the freezer for a few hours.2. Put small pieces of laundry sheets in a baggie with the diamonds and crush them around.3. Place a quarter or coin with the diamonds in an empty pill bottle and shake them together.These options should reduce the static between drills. If none of these suggestions work, please let us know.
Yes, our diamond bags are weighed to ensure enough diamonds are included in each kit. If you run out of a color, please contact our Customer Support team for further assistance.
Payment and Security
We currently accept PayPal and credit cards
Yes, we do!
Yes!
All payments on our website are processed through a secure server. Your personal and payment details are kept safe.